We encourage concerns to be raised as early as possible so they can be resolved quickly and informally where appropriate.

Complaints can be made by learners, parents/carers, staff or visitors by:

• Speaking to a member of staff

• Emailing: thepinkacademy356@yahoo.com

• Submitting written feedback

  Formal complaints process

  If a concern cannot be resolved informally, it will be treated as a formal complaint and handled in line with our Complaints Policy.

  • Complaints will be acknowledged within 5 working days

  • A full response will be provided within 20 working days, where possible

  • All complaints are investigated fairly and confidentially

  Escalation

  If a complainant is not satisfied with the outcome, the complaint may be escalated to the Directors of Pink Academy or, where appropriate, to an external body.

  Compliments

  We also welcome positive feedback and compliments, which are shared with staff and used to recognise good practice.

Policies

Copies of our Safeguarding Policy and Complaints Policy are available on request and can be accessed by learners, parents/carers and staff.